CPSM® Course Guarantee – Certification Pass Guarantee

Class availability is subject to minimum enrollment and instructor availability. Jack Quinn Solutions, LLC (JQS) reserves the right to cancel or reschedule courses to ensure adequate attendance. If a course is canceled, fees will be applied to the next available session. No refunds will be issued for no-shows, travel delays, missed sessions, or cancellations.

Thank you for selecting Jack Quinn Solutions, LLC (JQS), to prepare for the CPSM® Exams. We understand you have options when selecting your CPSM® training provider, and we appreciate your trust in us. We are confident in the quality of our materials and your ability to succeed. As a result, we proudly offer the following Certification Pass Guarantee, subject to the conditions outlined below.

This limited Guarantee applies only if you meet all of the following conditions:

Participation and Diligence Requirements

Account Activation: You must activate your online training account within 30 calendar days of receiving payment confirmation. Failure to do so will be considered a no-show and will result in forfeiture of course access, exam eligibility, and any associated guarantees.

Consistent Activity Requirement: You must remain consistently active throughout your training. Consistently active is defined as no periods of inactivity lasting more than 30 consecutive days. This includes attending live webinars or watching recordings, completing assignments, and maintaining progress on your study plan. If you are unable to participate in the training for any reason, you must notify JQS in writing via email to [email protected] within 30 days of your last recorded activity. Failure to notify JQS within this window will result in you being classified as a no-show, leading to forfeiture of course access, exam eligibility, and any associated guarantees.

Diagnostic Testing: You must complete a Diagnostic Exam for each CPSM Exam before attempting the official certification exams.

Result Submission: Diagnostic exam results must be submitted to CPSM Training prior to registering for the actual exams.

Study Plan: A written study plan must be submitted to Supply Leaders Academy CPSM Training.

Passing Scores: You must achieve a passing score on each diagnostic exam before sitting for the official CPSM Exams.

Exam Schedule: You must submit and follow a formal exam schedule. All CPSM Exams must be taken within 90 days of completing the Boot Camp or within 180 days of enrolling in the online training, whichever comes first.

Payment: Your course fee must be fully paid. This guarantee does not apply to partially paid or delinquent accounts.

Guarantee Coverage

If all conditions are met and you fail any of the CPSM Exams, JQS will pay for one (1) re-take per failed exam, with payment made directly to the CPSM® Exam provider. No direct reimbursements to students will be issued under this guarantee.

To remain eligible for the guarantee:

You must not have contributed to exam failure due to avoidable actions (e.g., not studying, not using allotted time, or substance use).

You must notify JQS in writing via email to [email protected] within five (5) calendar days of receiving notification of your exam failure.

You must include official documentation showing the date your exam results were made available by the exam provider.

Failure to meet the above conditions will result in forfeiture of your rights under this guarantee.

Legal Disclaimer

NO OTHER WARRANTY. No warranties or guarantees, express or implied, are made by JQS for any materials, goods, or services provided. JQS expressly disclaims any implied warranty of merchantability or fitness for a particular purpose. JQS shall not be liable for any direct, special, consequential, or incidental damages arising from the use of its training or related services. All materials are provided “as-is.” Accessing or using any JQS training materials constitutes acceptance of these terms.