Reverse logistics is one area of supply chain management that has been ignored for long. But, not anymore! Manufacturers and retail supply chain management companies have realized its importance for better performance and efficiency. With online shopping become the latest trend among buyers these days, logistics management has become even more important.

There maybe a number of factors that make a customer return a particular product- reason may range from damaged products to deviation from the quality of the product as mentioned in the website for display to customers. So, where do the products go? Well, this is where reverse logistics management service provider come into the picture.

It takes care of all these returned goods and goes deep into the reasons for their failure among customers. This help in achieving greater efficiency in the future and also helps in smooth running of business especially online business. Apart from that reverse logistics also take care to help the manufacturer or the concerned party to get back to the customer and replace the product for greater credibility. In fact, a recent survey has revealed that “return policies influence their decision to shop with an e-retailer.”

A really efficient reverse logistics service provider would take care to ensure that asset recovery i.e. returned goods are handled properly to ensure proper management. This may be restocking of unopened products for further sale, repackaging of good condition yet ‘opened’ goods for resale, repairing of goods with minor faults for resale, returning goods for credit or exchange, and also proper disposal of totally damaged goods. Sometimes, some companies also take care for proper disposal of hazardous goods or potentially hazardous materials.

Logistics management is still at its nascent stage, only a few online shopping destinations avail their services. Moreover, it would take some time to make it an organized business sector. But yes, it is growing steadily and is here to stay as long as retail supply management is going to exist. If you are in online business, it is advised that you avail the services of a good logistics service provider that have engineered solutions to serve your specified need in your special industry sectors. It does make a huge difference. Try and see for yourself.

Hi, I am Mike Arthur; expert in Reverse Logistics

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